Shipping & Returns
Texas Cloud Distro is an all-in-one wholesale distributor of nicotine, hemp, and nicotine-alternative products, based in Texas. This page explains how we ship wholesale orders and how we handle returns. Because we deal in age-restricted and regulated products, some of these terms are stricter than a standard retail store — and that's by design, to keep both of us compliant.
Shipping
Where we ship
We ship to wholesale customers across the United States. Some products cannot be shipped to certain states due to federal, state, or local law, and product availability may change as regulations change.
You are responsible for legality in your state
Nicotine, hemp, and nicotine-alternative laws vary widely by state and change frequently. Before you order, confirm that the products are legal to receive and resell in your state and locality. By placing an order, you confirm the products are permitted in your jurisdiction. We may restrict or decline orders for products that cannot lawfully ship to your location.
Processing and handling
Orders are typically processed within [1–2 business days] of payment clearing and account verification. Orders placed on weekends or holidays are processed the next business day. During high-volume periods or new-account verification, processing may take longer — we'll keep you posted.
Carriers and methods
We ship via [UPS / FedEx]. In line with the federal PACT Act, applicable nicotine and vapor products are not shipped via USPS. We select the carrier and method appropriate to your order and destination.
Adult signature required (21+)
Applicable shipments require an adult signature (21 or older) on delivery, with valid government-issued ID. Please make sure someone 21+ is available to receive the package. (See our Age Policy for details.)
Shipping costs
Shipping is [weight-based / calculated at checkout]. Where rates are weight-based, item weights appear on the product page and are rounded up to the next full pound, per carrier policy. [Free shipping applies on orders over $X / Orders below $Y minimum may not qualify for free shipping.]
Tracking
Once your order ships, we'll send tracking information to the email on your account so you can follow it to delivery.
Failed or refused deliveries
If a delivery fails because no eligible adult was available to sign, or a shipment is refused, return-shipping and re-shipping costs may be passed on to you. Reach out and we'll help arrange redelivery.
Returns & Refunds
Because we sell age-restricted, consumable, and regulated products at wholesale, all sales are generally final. We cannot accept returns or exchanges of opened, used, or age-restricted consumable products once delivered, for compliance and safety reasons. The exceptions below are what we do stand behind.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, we'll make it right. Inspect your order on arrival and report any issue within [48–72 hours] of delivery, with your order number and clear photos of the product and packaging. Once we verify the issue, we'll arrange a replacement or refund, and we cover return shipping when the error is ours (wrong, defective, or damaged item).
Shortages
Report any missing items or quantity shortages within [48–72 hours] of delivery so we can reconcile and correct your order.
Refund processing
Approved refunds are issued to your original payment method. Please allow [5–10 business days] for the refund to process after we receive and inspect a returned item or approve a claim, plus any time your bank needs to post it.
Items we cannot accept
For compliance reasons, we cannot accept returns of opened or used products, age-restricted consumables, hemp products, clearance or final-sale items, or any product prohibited from return by law.
Lost or stolen shipments
If tracking shows delivered but you can't locate the package, or a shipment is lost in transit, contact us promptly. We'll help open a carrier claim. Resolution timelines depend on the carrier's investigation.
Order changes and cancellations
Need to change or cancel an order? Contact us as soon as possible. We can usually help before an order ships; once it's in transit, the returns terms above apply. We reserve the right to cancel or refuse any order, including for failed verification or compliance reasons, and to refund it in full.
Compliance
We ship in accordance with applicable law, including the PACT Act and federal Tobacco 21 requirements, and only where our products may lawfully be sold. We update our shipping practices as regulations change, and we expect customers to do the same for resale in their own markets.
Questions about your order
We're real people and happy to help. Reach us with your order number and we'll respond quickly:
Texas Cloud Distro texasclouddistro@gmail.com
Related: Age Policy ·Terms & Conditions · Privacy Policy