Help Center
Answers for licensed retailers — wholesale accounts, ordering, shipping, payments, and compliance. Can't find what you need? Reach us in the Contact section below.
About Texas Cloud Distro
What is Texas Cloud Distro?
Texas Cloud Distro is a licensed, Texas-based B2B wholesale distributor serving licensed retailers across the United States — smoke shops, vape shops, convenience stores, and online resellers. We supply disposables, e-liquid, vape hardware, smoke shop goods, and hemp and cannabinoid products in wholesale case quantities. We sell to businesses only, never direct to consumers.
Who do you sell to?
Licensed retail businesses only. All accounts must be 21+ and provide valid business credentials. We are unable to sell to individual consumers.
Wholesale Accounts
How do I open a wholesale account?
Apply with your business and license details through our registration form. Once approved, log in to view pricing and place orders.
How long does approval take?
Typically within 24 hours. There are no fees and no long-term commitment to open an account.
Why can't I see pricing?
Wholesale pricing is visible only to approved, logged-in accounts. Make sure you're signed in. If you don't have an account yet, apply here.
Can I buy without a wholesale account?
No. Texas Cloud Distro sells to licensed businesses only and does not sell to individual consumers.
What documents do I need to apply?
A valid retail/business license, plus the additional documents listed on the wholesale registration form. Submit them when you apply and we'll review your account.
Ordering
How do I place an order?
Sign in to your approved account, browse the catalog, add products to your cart, and check out. Pricing and checkout become available once your account is approved.
Is there a minimum order?
No. There is currently no minimum order — order the quantities that fit your shelf.
Can I modify or cancel an order?
Contact us as soon as possible. We can usually make changes or cancel before an order ships; once it's in transit, our returns terms apply. We also reserve the right to cancel or refuse any order for failed verification or compliance reasons and refund it in full.
I'm having trouble placing an order.
A few things to check:
- Your account is approved. You may be able to add to cart while pending, but checkout requires approval.
- No products restricted for your state are in your cart.
- Your payment details are entered correctly.
Payments
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, and Discover.
What currency do you charge in?
US dollars (USD).
Shipping & Delivery
How is my order shipped, and how long does it take?
Orders ship from our own warehouse in Texas. Applicable nicotine and vapor products ship via UPS or FedEx — never USPS, per the PACT Act — and you'll receive tracking by email once your order is on its way. See our Shipping & Returns page for processing times and full details.
Which states do you ship to?
We ship to licensed wholesale customers across the United States. Some products can't ship to certain states due to federal, state, or local law, and availability changes as regulations change. By placing an order you confirm the products are legal to receive and resell in your state, and we may restrict or decline orders that can't lawfully ship to your location. Contact us with your location to confirm.
Is an adult signature required?
Yes. An adult signature (21+) is required for delivery of all nicotine and tobacco products, in accordance with the PACT Act.
Order Issues
My order arrived damaged. What do I do?
We'll replace items that arrive damaged. Email cory@texasclouddistro.com with subject "Damaged Items" and include:
- A photo of the damaged item
- The date received
- The item name(s)
- Your order number
An item is missing from my order.
Orders ship from our warehouse with tracking, so an item may still be in transit — check your tracking first. If everything shows delivered and an item is missing, contact us with your order number and we'll make it right.
My tracking number isn't updating.
Please allow up to one business day for tracking to update. If there's no movement after that, contact us.
I ordered the wrong item, size, or nicotine strength.
All sales are generally final, so double-check size, nicotine strength, and options before checkout — buyers are responsible for order accuracy. We replace damaged, defective, or incorrect items (see Order Issues above), but correctly-shipped items ordered by mistake aren't guaranteed a refund or exchange. If a mistake was made, contact us and we'll do our best to help.
Compliance & Legal
Why do you only sell to licensed businesses?
As a B2B wholesale distributor, we sell only to licensed retailers. Under the PACT Act, ENDS shipments are permitted between registered businesses — the lawful channel for restocking a licensed retail shelf.
What does "Texas Compliant" mean?
Texas SB 2024 restricts the retail sale of disposables in Texas based on country of manufacture. Products labeled Texas Compliant are positioned for sale under that law. Retailers should confirm the compliance status of each SKU for their own state.
Do I need to be 21+?
Yes. All accounts and all deliveries require 21+, and an adult signature is required at delivery.